NATIONAL CERTIFICATION BOARD

NATIONAL CERTIFICATION BOARD

QUALITY POLICY The National Certification Board (NCB) has adopted ISO 17024:2012 and is committed:

To ensure that the Non Destructive Testing personnel certification process and associated examinations are conducted in a professional manner with trained, experienced and competent examiners and supporting staff and designed to meet the relevant statutory, regulatory and standard requirements.

To ensure that the process of Non Destructive Testing personnel certification is conducted with complete integrity in an impartial manner ensuring no conflict of interests and with well laid down procedures to address customer dissatisfaction, complaints and appeals. (Chairman, NCB) Doc. No.NCB/QP/01/Rev-0

NATIONAL CERTIFICATION BOARD

CONFIDENTIALITY POLICY

The National Certification Board has adopted ISO 17024:2012 and is committed to ensure that:

All information received by or available to National Certification Board members, staff, and / or committee members (in whatever format) received in conducting examination activities, or during other certification activities, or during dealings with any organisation shall be regarded as strictly confidential and shall not be divulged to any 3rd party (unless specified in this Quality Management System Document) without the explicit permission of the National Certification Board.

Where National Certification Board is required through agreement or regulatory requirement to provide confidential information to a third party, the client or individual concerned shall, unless regulated by law, be notified in advance of the information provided.

All records either paper records or password controlled electronic records shall be retained in a secure manner and access provided only to authorised personnel. Records will only be made available to organisations directly connected with the certification process or with explicit permission from NCB or as required by statutory requirements.

All NCB members, staff, examiners and committee members shall be required to agree to National Certification Board confidentiality policy and sign a confidentiality agreement.

NATIONAL CERTIFICATION BOARD

National Certification Board its members, Staff and examiners fully understands the importance of impartiality in undertaking its personnel certification activities.

National Certification Board will ensure that in all its dealings with candidates, employees or other personnel, its actions are and will remain impartial. To ensure that impartiality is maintained and demonstrated, the following principles have been established.

National Certification Board Certificates are only issued following a review by an independent authorised and competent member of the management team (who has not been involved in the examination) to ensure that no interest shall predominate.

National Certification Board does not offer any course/training related to personnel certification or any other form of consultancy to candidate.

National Certification Board does not own or have any interest (financial or otherwise) in any other company that offers certification or training related to personnel certification services.

National Certification Board does not have (and will not form) any relationships with companies who offer consultancy or training or other services that can be construed as having an impact on the certification services provided by National Certification Board.

Individuals employed by or otherwise contracted to National Certification Board are required to document and record their current and past relationships with all companies. Any situation past or present which may present a potential conflict of interest is required to be declared. National Certification Board will use the information to identify any threats to impartiality and will not use that individual in any capacity unless they can demonstrate that there is no conflict of interest.

National Certification Board will not allocate a member of staff or sub–contractor to a management system examination where any past relationship existed. Exceptionally and at the discretion of the Chairman, NCB/Controller of Examinations an individual or sub–contractor may be allocated to a management system examination where a past relationship has existed but there has been no relationship for a minimum of 2 years.

Examiners and others involved in the certification process are not and will not be put under any pressure and will not be influenced in any way to come to a particular conclusion regarding the result of an examination.

National Certification Board does not own or have any interest (financial or otherwise) in any other company that offers certification or training related to personnel certification services.

National Certification Board’s Impartiality Norms:

No outsourcing of Examinations to Training Institutes.

No Referral Fees to be paid to Training Institutes.

Adherence to accreditation and other National Certification Board Policies.

National Certification Board does not own or have any interest (financial or otherwise) in any other company that offers certification or training related to personnel certification services.

National Certification Board shall not allow any of its examiners to market the services and conduct the examinations for the same candidate.

National Certification Board shall not allow any of its examiners to carry out financial transactions with Candidates / Training Institutes.

National Certification Board shall not carry–out business with any Training Institutes inducing pressures to compromise impartiality.

National Certification Board shall not allow any of the examiners to carry out examinations for the customer at least for 2 years from the date of relinquishment from their services for the customer candidate.

National Certification Board shall maintain transparency with regard to all information.

No Examiners shall divulge any confidential information of the customer to any third party without written consent from the customer and approval by Chairman, NCB.

Any unethical practice observed should be notified to the management at the earliest.

National Certification Board shall not allow any of its examiners to accept any gifts from customer / Training Institutes.